Refund Policy for Online Payment Orders

You are eligible for a refund under the following circumstances:

• Tampered or Damaged Packaging:If your order packaging is tampered or damaged at the time of delivery.
• Delivery Outside Designated Zones:If your delivery location is outside the designated delivery zones.
• Failure to Contact:If there is a failure to contact you by phone or email at the time of confirming the order booking.
• Order Cancellation:If you cancel the order at the time of confirmation due to unavailability of ordered items.
• Refund Process:Our decision on refunds shall be at our own decision and shall be final and binding (BB Guidelines). All refund amounts shall be credited or MFS wallet Number to your account within 3-5 business days in accordance with the terms that may be stipulated by the bank that has issued the credit/debit card and the other payment gateway companies respectively.

Refund Policy for Cash-On-Delivery Orders

• Cancellation Before Acceptance:You can cancel your order only if a merchant has not yet accepted it.
• Forfeiture of Delivery:If you decide to cancel the order after it has been accepted by the merchant, you will forfeit the delivery of the canceled order.
• Payment Method Removal:Cash-on-delivery may be removed from your list of available payment methods for future orders if you cancel an order after merchant acceptance.