FAQ

1. How does KhaoDao work?

KhaoDao allows you to browse through a wide selection of restaurants, view their menus, place orders for delivery or takeout, and pay seamlessly through various payment methods, including cash on delivery, digital payments, bKash.

2. How does the QRC option in the app work?

Look for the KhaoDao QRC display at your table, counter, or wall in our partner restaurants. Simply scan the QRC with your phone to access the menu and place an order.

3. What is Take Out?

Take out service allows you to order food for pickup instead of dining in at the restaurant.

4. What is Order Ahead?

Order Ahead service allows you to place your order before arriving at the restaurant.

5. Can I track my order?

Yes, you can track the status of your order in real-time through the KhaoDao app. You'll receive updates on the accepting, preparation, pickup, and delivery statuses, allowing you to anticipate when your food will arrive.

6. Are the prices offered by KhaoDao is same as the ones on the restaurant menu?

Yes, our restaurant partners set the menu prices. Ordering through KhaoDao is often cheaper due to the use of our frequent promo code offers.

7. I forgot to apply my promo code while ordering. What can I do now?

Sorry, once an order is entered into the system, it's not possible to apply a promo code. Please remember to apply the promo code on your next order.

8. Is there a minimum order value?

The minimum order value varies among restaurants. The app will notify you if your order is below the minimum value.

9. What kind of restaurants are on KhaoDao?

KhaoDao partners with various types of restaurants, and we're constantly adding new ones.

10. How do I redeem a promo code?

You can apply your promo code in the order section of the app just before confirming your order.

11. How do I earn and redeem reward points?

You earn reward points with every order placed through KhaoDao. These points can be redeemed for discounts on future orders. You can track your points balance and redeem them directly within the app during checkout.

12. Are orders for take-out can be placed?

Yes, we allow take-out orders through our app.

13. Do you offer a home delivery system?

Yes, we offer delivery service from our app.

14. Can I make online payment?

Yes, you can use credit cards or mobile payment methods on KhaoDao.

15. What order types does KhaoDao offer?

KhaoDao covers ordering for delivery, takeout, and dine-in.

16. I forgot to add something to my order, how can I add it?

If you've already confirmed your order, you'll need to create a new order to add items.

17. How can I provide feedback on my experience?

KhaoDao values your feedback. You can rate your experience and leave reviews for restaurant orders directly within the app. Your feedback helps us improve our services and enhance your dining experience.

Thank you for choosing KhaoDao!

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